Please make sure the pickup times fit into your schedule before you bid, after the pickup has ended you will forfeit your items and still be responsible for any balance due on your account. Bidders not paying for the merchandise won will be barred from participating in any future auctions until a 39% restock is paid.

If you don`t receive an invoice, please check your Spam File or log into your account. Invoices are sent via email by the next morning at 10am EST after the auction ends.  You may also log into your account, view profile and then to view "invoices" to download your own invoices once available, rather than depend on your email service. 

Pay close attention to the description and when possible actual photos of the item, if provided.  If you have any questions please call the appropriate auction manager listed within each auction before you bid.

Getting Registered : A Credit Card is NOT required to register. All information provided for registration is verified before gaining approval to bid.  This can take up to 5 business days.  Should you wish to expedite this process or if it has already been longer, please email a photo of your OHIO Id, and proof of mailing address (photo of a mailing to your address with your name) to Info@CCOA.email  -  Your registration information is matched against a 'program of probability'. * An area code not matching the zip code (as an example) will flag further investigation. Other mismatched registration information will do the same and may delay your getting a bidder number. * Do not a register a PO Box. * If another individual at the registered address has had bidding privileges suspended, this will prohibit any other individuals ability to participate in our auctions. * 

The Management retains the right to end, delay or extend the length of an auction or the time and location of pick-up, for any reason. Although not common in the industry there are factors such as Severe Weather, Civil Emergencies, Road Construction, Death or Legal Disruption of the Estate.

Registration: If you are a first time bidder and would like to participate, click on the "Register to Bid" button (located above the title to the right). You will be redirected to a Registration Page, where you will submit the required information. You will then be emailed a Bidder Number, which you will use for each auction. This number is to be used over and over again. YOU DO NOT HAVE TO RE-REGISTER FOR A NEW NUMBER EACH TIME. Do not share your bidder information, as you are responsible for ALL bids placed under this Bidder Number. It is important that you update your Bidder Profile, should your information change.

Placing your bids: Once you have signed in under your Bidder Number, the Current Amount is indicated, followed by the next required bid. You may enter that amount or place a higher bid under "Your Bid" window. You will be advised if you are the winning bidder at this time. Bids must be submitted per item. You should immediately review your bids once submitted.  Under your account, you can view any of your bids current and past by clicking on "watchlist"

Max Bids: The "Max Bid" feature allows you to set the Maximum price that you are willing to spend on that item. Max Bids are NOT disclosed! If someone places the next required bid, your price will only increase according to their bid. You should immediately review your bids once submitted.

Bidding Errors: If you mistakenly make a decimal error, you must immediately contact info@ccoa.email   Bids will not be reversed after the auction has closed - no exceptions.   We are not able to make or delete bids on your account.  Please use the confirmation screen carefully. 

Bid Notification: If you have been outbid, you will be notified by email ONLY, until Midnight EST the night BEFORE the auction ends. If you win any items, you will receive an invoice by email and find an invoice added to your account, viewable by logging in and going to your account/invoices. You are responsible for checking your email and/or your account/Profile/Invoices.  Your invoice will detail date, time, and location of pickup.

Review Bids: To quickly review your bids and see if you have won, you can utilize the 'watchlist' feature within your account. Items that you have been outbid on will be clearly marked.   You can review all your bids and any items you have "starred" by going to the watchlist within your account profile. 

Unpaid, Missed Invoices, Missed Pickup: Items must be paid for the day of scheduled pickup outlined on your invoice by 7:15 pm EST.  You can make payment by texting the auction manager on your invoice.  Any item(s) not paid for as outlined due to negligence, forgetfulness, weather, or unforeseen circumstances will cause your account to be suspended, until a restocking fee is paid.    If your account is locked, please email INFO@CCOA.EMAIL with your account/bidder number.   Once they reply with your restocking fee details, you will need to take that information to the cashiers at Green Pointe in person to pay.  The cashiers will need this email from info with the details in order to charge you properly and begin the reinstatement process.  This fee HAS TO BE PAID IN PERSON.     Restocking fee is 39% of the BID TOTAL.

Storage Fee:   Any item larger than a shoe box will have a storage fee.   ANY large item that you can not pick up on the scheduled day of pickup, will incur a $50.00 Storage fee per night, per item.  This can only be paid in cash at our Green Pointe location.  There will be 0 exceptions.  Items will not be refunded, or released until storage fee is paid in full.   This includes ANY paid item.  Items left overnight are no longer eligible for refund after day of pickup.  We are not responsible for any paid items left in our warehouse.  By leaving item, you agree to the storage fee and that the item(s) are now NON-REFUNDABLE for any reason. 

Trash/Ramp:   ANY trash left in our building, in our parking lots, or surrounding streets, results in a direct minimum $50.00 fee.  Cameras are used to gather proof of items/bidders that have left trash, and your account will be locked until the trash fee is paid, in person, at our Green Pointe location.     Idling or parking on the pedestrian ramp or at the bottom of the ramp during the hours 1:00pm-7:30pm EST Mon-Fri, will lock your account and require a $75.00 RAMP FEE that will need to be paid,  in person, at our Green Pointe location.  If your account is locked, please email INFO@CCOA.EMAIL with your account number.   Once they reply with your exact fee details, you will need to take that information to the cashiers at our Green Pointe location, in person to pay.  The cashiers will need this email from info with the details in order to charge you properly and begin the reinstatement process.  This fee HAS TO BE PAID IN PERSON.

Under Ohio Revised Code 4707.01 Capital City Online Auctions and/or its affiliates provide Reserve Auctions. “Reserve Auction” is defined by Ohio Revised Code 4707.01 as “an auction in which the seller or an agent of the seller reserves the right to establish a stated minimum bid, the right to reject or accept any or all bids, or the right to withdraw the real or personal property at any time prior to the completion of the auction by auctioneer.” All auctions provided by Capital City Online Auctions and/or its affiliates have a minimum starting bid of $1.00 OR MORE and are hereby defined as Reserve Auctions.

Capital City Online Auctions Firm Manager is Sally Kemper license number 2022000194. Sally is licensed by the Ohio Department of Agriculture and is bonded in favor of the State of Ohio. An aggrieved person may initiate a claim against the bond in Section 4707.25 of the Revised Code as a result of the licensee’s actions.

    Ohio Department of Agriculture

8995 E. Main Street, Bldg. 1